The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

-15% su kodu: ENG15
52,30 
Įprasta kaina: 61,53 
-15% su kodu: ENG15
Kupono kodas: ENG15
Akcija baigiasi: 2025-03-03
-15% su kodu: ENG15
52,30 
Įprasta kaina: 61,53 
-15% su kodu: ENG15
Kupono kodas: ENG15
Akcija baigiasi: 2025-03-03
-15% su kodu: ENG15
2025-02-28 61.5300 InStock
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Knygos aprašymas

A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues

Informacija

Autorius: Donna Fluss
Leidėjas: AMACOM
Išleidimo metai: 2008
Knygos puslapių skaičius: 240
ISBN-10: 0814414435
ISBN-13: 9780814414439
Formatas: 234 x 156 x 13 mm. Knyga minkštu viršeliu
Kalba: Anglų

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