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Unlock the secrets to delivering exceptional customer service with 'Role-Playing for Unbeatable Customer Service'. This essential guide empowers service professionals to master the art of customer interaction through practical, engaging role-playing exercises. Discover how to enhance communication skills, build empathy, and handle challenging scenarios with confidence. From creating impactful role-play scripts to evaluating performance, this book offers a comprehensive toolkit to elevate your customer service game. Dive into industry-specific scenarios for B2B, B2C, and Retail sectors, and learn how to tackle real-world issues like complaint handling, managing long queues, and providing personalized service. Perfect for both seasoned professionals and newcomers, this book equips you with proven strategies to turn every customer interaction into a winning experience. Transform your service skills and set your business apart with this indispensable resource for service excellence.
| Autorius: | Gerard Assey |
| Leidėjas: | GERARD ASSEY |
| Išleidimo metai: | 2024 |
| Knygos puslapių skaičius: | 130 |
| ISBN-13: | 9798224182640 |
| Formatas: | 216 x 140 x 7 mm. Knyga minkštu viršeliu |
| Kalba: | Anglų |
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