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This book presents the Recommender System for Improving Customer Loyalty. New and innovative products have begun appearing from a wide variety of countries, which has increased the need to improve the customer experience. When a customer spends hundreds of thousands of dollars on a piece of equipment, keeping it running efficiently is critical to achieving the desired return on investment. Moreover, managers have discovered that delivering a better customer experience pays off in a number of ways. A study of publicly traded companies conducted by Watermark Consulting found that from 2007 to 2013, companies with a better customer service generated a total return to shareholders that was 26 points higher than the S&P 500. This is only one of many studies that illustrate the measurable value of providing a better service experience.
| Autorius: | Katarzyna Tarnowska, Lynn Daniel, Zbigniew W. Ras, |
| Serija: | Studies in Big Data |
| Leidėjas: | Springer Nature Switzerland |
| Išleidimo metai: | 2020 |
| Knygos puslapių skaičius: | 144 |
| ISBN-10: | 3030134407 |
| ISBN-13: | 9783030134402 |
| Formatas: | 235 x 155 x 9 mm. Knyga minkštu viršeliu |
| Kalba: | Anglų |
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