Consumer satisfaction and loyalty in hypermarket industry: Consumer satisfaction and loyalty

-15% su kodu: ENG15
75,74 
Įprasta kaina: 89,10 
-15% su kodu: ENG15
Kupono kodas: ENG15
Akcija baigiasi: 2025-03-03
-15% su kodu: ENG15
75,74 
Įprasta kaina: 89,10 
-15% su kodu: ENG15
Kupono kodas: ENG15
Akcija baigiasi: 2025-03-03
-15% su kodu: ENG15
2025-02-28 89.1000 InStock
Nemokamas pristatymas į paštomatus per 11-15 darbo dienų užsakymams nuo 10,00 

Knygos aprašymas

Hypermarket industry is gaining popularity in these recent days. With variety of merchandise, services and facilities offering under-one-roof, consumers prefer to patronize in this store. Hence, understanding the consumer behavior in hypermarket is a great platform for retailers to be competitive. Lifestyle changes call for a need to further analyse consumer preferences to be aligned with the store attributes provided, which then lead to consumer satisfaction and ultimately store loyalty. However, lack of evaluation in the above matter would be resulted in unidentified focus as generalization from others may not be parallel. Additionally, many of previous study have partially examine the four important variable of lifestyle, store attributes, consumer satisfaction and store loyalty, showing its importance, conversely none have consider all four as a continuous model, which is the contribution of this study. Therefore, this study examined the relationship between three factor of lifestyle namely education oriented, socially active, credit prone with five important store attributes for the Iranian; store promotion, price, product assortment, store atmosphere and sales personnel.

Informacija

Autorius: Nafiseh Eshghi Golbaz, Abu Bakar Abdul Hamid, Ali Asgari,
Leidėjas: LAP LAMBERT Academic Publishing
Išleidimo metai: 2014
Knygos puslapių skaičius: 132
ISBN-10: 3659526142
ISBN-13: 9783659526145
Formatas: 220 x 150 x 8 mm. Knyga minkštu viršeliu
Kalba: Anglų

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